Human Resources
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Excellence in Customer Service
Excellence in Customer Service
$99.00 - $2,895.00Successful phone conversations can be a challenge. First impressions and helpful follow-through are vital to keeping customers. This program contai...
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Communicating Effectively
Communicating Effectively
$99.00 - $2,895.00This program discusses the art of effective communication, what leads to conflict and the power of actions and words. One of the most difficult sk...
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Cell Phones: Manners Versus Rudeness
Cell Phones: Manners Versus Rudeness
$99.00 - $2,895.00Cell phones are a marvelous invention, but if their use causes carelessness and excessive stress and inconsideration, they can be seen as a nuisanc...
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ADA: Americans with Disabilities Act
ADA: Americans with Disabilities Act
$169.00 - $2,895.00The Americans with Disabilities Act (ADA) was signed into law on July 26, 1990. The goal of the ADA is to allow Americans with disabilities to lead...
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DOT Reasonable Suspicion Testing for Managers and Supervisors: Part I
DOT Reasonable Suspicion Testing for Managers and Supervisors: Part I
$169.00 - $2,895.00Everyone knows that alcohol, drugs, and driving don't mix. Yet, drivers who are "under the influence" are still a major cause of accidents. To help...
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DOT Reasonable Suspicion Testing for Managers and Supervisors: Part II
DOT Reasonable Suspicion Testing for Managers and Supervisors: Part II
$169.00 - $2,895.00In Part I of this program on "Reasonable Suspicion," we discussed the responsibilities of managers and supervisors in making sure that drivers of c...
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Unconscious Bias
Unconscious Bias
$169.00 - $2,895.00Unconscious bias: not a phrase that everyone understands. And yet, we all have them. The fact that we don't know we have them is what makes them "u...
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