Human Resources
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Achieving Peak Performance
Achieving Peak Performance
$169.00 - $495.00Imagine yourself as more efficient, helpful and productive. You'd know exactly where to begin, what questions to ask - how to get the job done righ...
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Writing For Business Results
Writing For Business Results
$169.00 - $429.00If you write well, you will often do well. It's that simple. But many of us haven't taken a writing course since high school or college. When we si...
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When The Phone Rings: Telephone Skills For Better Service
When The Phone Rings: Telephone Skills For Better Service
$169.00 - $299.00Great telephone service doesn't have to be a thing of the past. Even with the advent of email and the internet, your customers still want to be abl...
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Wednesday's Touch
Wednesday's Touch
$169.00 - $299.00Skills can be taught, but the right attitude is even more meaningful. This video, inspired by author and professional speaker Byrd Baggett, tells a...
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Use The Telephone The Right Way
Use The Telephone The Right Way
$169.00 - $429.00Good common sense telephone techniques and old-fashion courtesy--especially in today's digital age--often define crucial business moments. Poor tel...
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Think Like The Customer
Think Like The Customer
$169.00 - $429.00Make sure every customer is a satisfied customer with assistance from this hit video. In just minutes, your staff will learn superior customer serv...
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The Well-Managed Meeting
The Well-Managed Meeting
$169.00 - $299.00Proven methods that can have a dramatic impact on the effectiveness of your organization's meetings. Advance preparation: Define specific goals ...
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The Power Of Customer Service
The Power Of Customer Service
$169.00 - $525.00Customer service comes from the inside of an individual. It comes from the desire to provide good service to everyone - whether they are a customer...
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The Power Of Attitude
The Power Of Attitude
$169.00 - $429.00"Positive attitude. Positive attitude. Positive attitude."...A worn-out anthem? Or is there really power behind a positive attitude? The Power of A...
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The New Supervisor Skills For Success
The New Supervisor Skills For Success
$169.00 - $525.00Whether this is your first day as a supervisor or you've been on the job for years, "The New Supervisor: Skills for Success" will help you develop ...
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The Keys To Effective Supervision
The Keys To Effective Supervision
$169.00 - $495.00Whether it's your first day as a supervisor or you're a seasoned veteran, this training program will make you even better at your job. You'll learn...
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The Cure For Toxic-Boss Syndrome
The Cure For Toxic-Boss Syndrome
$169.00 - $429.00Do you want to ensure that the managers in your organization steer clear of the behaviors that destroy morale and productivity and lead to bitter, ...
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The Bear Essentials Of Business
The Bear Essentials Of Business
$169.00 - $429.00Travel to Shelburne, Vermont and take an inside look at what makes the Vermont Teddy Bear Company one of the nation's most famous and successful co...
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The Basics Of A Winning Presentation
The Basics Of A Winning Presentation
$169.00 - $495.00Be ready to anticipate the moment. Feel the goals and aspirations of your audience and make the presentation of your life! Divided into three secti...
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The Aging Workforce: Management Training - Hospitality Version
The Aging Workforce: Management Training - Hospitality Version
$169.00 - $429.00The Bureau of Labor Statistics (BLS) projects that the number of people over 55 years old in the workforce will rise to 32 million by the year 2025...
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The Aging Workforce: Management Training
The Aging Workforce: Management Training
$169.00 - $429.00The Bureau of Labor Statistics (BLS) projects that the number of people over 55 years old in the workforce will rise to 32 million by the year 2025...
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The Aging Workforce: Employee Training - Hospitality Version
The Aging Workforce: Employee Training - Hospitality Version
$169.00 - $429.00The number of employees who are over 55 years of age is growing faster than any other. Change is one thing that remains constant in the business en...
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The Aging Workforce: Employee Training
The Aging Workforce: Employee Training
$169.00 - $429.00The number of employees who are over 55 years of age is growing faster than any other. Change is one thing that remains constant in the business en...
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Sink Or Swim Teamwork
Sink Or Swim Teamwork
$169.00 - $429.00We've all spent time on teams: sport teams, volunteer groups, or the company softball league. Now, however, you are on a business team. That may be...
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Seven Things Never To Say To Your Customers
Seven Things Never To Say To Your Customers
$169.00 - $429.00Seven deadly service statements... they sound ominous, don't they? Some of these statements may seem perfectly innocent on the surface, but more of...
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Serving Customers With Disabilities
Serving Customers With Disabilities
$169.00 - $429.00This video is designed to help viewers overcome their uneasiness about waiting on people with disabilities and make them more perceptive to their n...
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Customer Service Skills Required
Customer Service Skills Required
$99.00 - $2,895.00Qualities of a great customer service representative are knowing the importance of high emotional intelligence and the training needed for a custom...
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Harassment Prevention
Harassment Prevention
$99.00 - $2,895.00Employees have the legal right to perform their job without being subjected to workplace harassment. Sexual harassment occurs whenever unwelcome co...
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Customer Service How to Excel
Customer Service How to Excel
$99.00 - $2,895.00The internet makes complaining easy - but comments and statistics are the roadmap to marketing and improvement. This video will show how a company ...
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