Customer Service

Excellence in customer service boils down to three basic ideas: give customers the attention they want, the respect they deserve, and the time to a...

Your voice, responsiveness, and product knowledge are the only tools you have to convey the right impression and build customer loyalty over the te...

Make sure every customer is a satisfied customer with assistance from this hit video. In just minutes, your staff will learn superior customer serv...

Customer service comes from the inside of an individual. It comes from the desire to provide good service to everyone - whether they are a customer...

Your business or organization wouldn't exist without your customers. But sometimes this all-important fact gets lost in the demands of daily activi...

Seven deadly service statements... they sound ominous, don't they? Some of these statements may seem perfectly innocent on the surface, but more of...

The guidelines presented in this training video will help you calm angry customers. Once you bring them around, they're more likely to work with yo...

Great telephone service doesn't have to be a thing of the past. Even with the advent of email and the internet, your customers still want to be abl...

Customer service and hospitality: the two go hand-in-hand. Customer service is everyone's job at the hotel, not just the Front Desk. This program o...

Skills can be taught, but the right attitude is even more meaningful. This video, inspired by author and professional speaker Byrd Baggett, tells a...

Qualities of a great customer service representative are knowing the importance of high emotional intelligence and the training needed for a custom...

The internet makes complaining easy - but comments and statistics are the roadmap to marketing and improvement. This video will show how a company ...

In order to communicate effectively, it is important to prepare your mindset before taking a call. This video will show how to employ good phone te...

Successful phone conversations can be a challenge. First impressions and helpful follow-through are vital to keeping customers. This program contai...

Complaints are the greatest source of learning. This video will show the actions and behaviors that could frustrate a customer and techniques to ha...