Customer Service

Excellence in customer service boils down to three basic ideas: give customers the attention they want, the respect they deserve, and the time to a...

Your voice, responsiveness, and product knowledge are the only tools you have to convey the right impression and build customer loyalty over the te...

Make sure every customer is a satisfied customer with assistance from this hit video. In just minutes, your staff will learn superior customer serv...

Customer service comes from the inside of an individual. It comes from the desire to provide good service to everyone - whether they are a customer...

Your business or organization wouldn't exist without your customers. But sometimes this all-important fact gets lost in the demands of daily activi...

There's a lot of talk about this issue but most of us don't realize how often we're distracted while driving. A new study shows that up to 5% of cr...

Seven deadly service statements... they sound ominous, don't they? Some of these statements may seem perfectly innocent on the surface, but more of...

The guidelines presented in this training video will help you calm angry customers. Once you bring them around, they're more likely to work with yo...

Great telephone service doesn't have to be a thing of the past. Even with the advent of email and the Internet, your customers still want to be abl...

Customer Service?Hospitality, the two go hand in hand. Customer service is everyone?s job at the hotel, not just the Front Desk. This program outli...

Skills can be taught, but the right attitude is even more meaningful. This video, inspired by author and professional speaker Byrd Baggett, tells a...