Human Resources

It's one thing to call a group of individuals a team. It's another thing for that group of individuals to actually function as a team. Teamwork is ...

In order to communicate effectively, it is important to prepare your mindset before taking a call. This video will show how to employ good phone te...

Complaints are the greatest source of learning. This video will show the actions and behaviors that could frustrate a customer and techniques to ha...

Successful phone conversations can be a challenge. First impressions and helpful follow-through are vital to keeping customers. This program contai...

This program discusses the art of effective communication, what leads to conflict and the power of actions and words. One of the most difficult sk...

Cell phones are a marvelous invention, but if their use causes carelessness and excessive stress and inconsideration, they can be seen as a nuisanc...

The Americans with Disabilities Act (ADA) was signed into law on July 26, 1990. The goal of the ADA is to allow Americans with disabilities to lead...