Human Resources

Make sure every customer is a satisfied customer with assistance from this hit video. In just minutes, your staff will learn superior customer serv...

Customer service comes from the inside of an individual. It comes from the desire to provide good service to everyone - whether they are a customer...

"Positive attitude. Positive attitude. Positive attitude."...A worn-out anthem? Or is there really power behind a positive attitude? The Power of A...

Whether this is your first day as a supervisor or you've been on the job for years, "The New Supervisor: Skills for Success" will help you develop ...

Whether it's your first day as a supervisor or you're a seasoned veteran, this training program will make you even better at your job. You'll learn...

Do you want to ensure that the managers in your organization steer clear of the behaviors that destroy morale and productivity and lead to bitter, ...

Travel to Shelburne, Vermont and take an inside look at what makes the Vermont Teddy Bear Company one of the nation's most famous and successful co...

Be ready to anticipate the moment. Feel the goals and aspirations of your audience and make the presentation of your life! Divided into three secti...

The Bureau of Labor Statistics (BLS) projects that the number of people over 55 years old in the workforce will rise to 32 million by the year 2025...

The Bureau of Labor Statistics (BLS) projects that the number of people over 55 years old in the workforce will rise to 32 million by the year 2025...

The number of employees who are over 55 years of age is growing faster than any other. Change is one thing that remains constant in the business en...

The number of employees who are over 55 years of age is growing faster than any other. Change is one thing that remains constant in the business en...

We've all spent time on teams: sport teams, volunteer groups, or the company softball league. Now, however, you are on a business team. That may be...

Seven deadly service statements... they sound ominous, don't they? Some of these statements may seem perfectly innocent on the surface, but more of...

This video is designed to help viewers overcome their uneasiness about waiting on people with disabilities and make them more perceptive to their n...

Qualities of a great customer service representative are knowing the importance of high emotional intelligence and the training needed for a custom...

Employees have the legal right to perform their job without being subjected to workplace harassment. Sexual harassment occurs whenever unwelcome co...

The internet makes complaining easy - but comments and statistics are the roadmap to marketing and improvement. This video will show how a company ...

The average American works 9.2 hours a day. Though American work laws require all full-time employees to take a lunch break, only 1 in 3 workers ac...

There are many ways lying adversely affects the workplace. To get away with it, liars distort information. Learning the cues and clues to spot an e...

Understanding reasons employees seek revenge is important. It's important to also learn the dangers of revenge. One must learn how to handle though...

Most employers want to create a pleasant workplace. A work environment where employees are happy, respectful and excel to their fullest potential w...

A stereotype is a belief or generalization about a person or a group of persons that are often inaccurate, leading to prejudice and bigotry that ca...

Critical thinking, common sense and common courtesy may seem unrelated, but together they impact the quality of your life and the lives around you....