Human Resources

Having trouble getting a new program or initiative off the ground? Not sure how to get employee buy in? Is your company going through changes and y...

Workplace stress runs high all too often. Those of us who suffer from it know - it can be painful. The costs are emotional, physical, and financial...

With the advice presented in this multi-media product, you will learn to communicate your message effectively so that you prevent confusion, mistak...

Imagine yourself as more efficient, helpful and productive. You'd know exactly where to begin, what questions to ask - how to get the job done righ...

If you write well, you will often do well. It's that simple. But many of us haven't taken a writing course since high school or college. When we si...

Great telephone service doesn't have to be a thing of the past. Even with the advent of email and the internet, your customers still want to be abl...

Skills can be taught, but the right attitude is even more meaningful. This video, inspired by author and professional speaker Byrd Baggett, tells a...

Good common sense telephone techniques and old-fashion courtesy--especially in today's digital age--often define crucial business moments. Poor tel...

Make sure every customer is a satisfied customer with assistance from this hit video. In just minutes, your staff will learn superior customer serv...

Proven methods that can have a dramatic impact on the effectiveness of your organization's meetings. Advance preparation: Define specific goals ...

Customer service comes from the inside of an individual. It comes from the desire to provide good service to everyone - whether they are a customer...

"Positive attitude. Positive attitude. Positive attitude."...A worn-out anthem? Or is there really power behind a positive attitude? The Power of A...

Whether this is your first day as a supervisor or you've been on the job for years, "The New Supervisor: Skills for Success" will help you develop ...

Whether it's your first day as a supervisor or you're a seasoned veteran, this training program will make you even better at your job. You'll learn...

Do you want to ensure that the managers in your organization steer clear of the behaviors that destroy morale and productivity and lead to bitter, ...

Travel to Shelburne, Vermont and take an inside look at what makes the Vermont Teddy Bear Company one of the nation's most famous and successful co...

Be ready to anticipate the moment. Feel the goals and aspirations of your audience and make the presentation of your life! Divided into three secti...

The Bureau of Labor Statistics (BLS) projects that the number of people over 55 years old in the workforce will rise to 32 million by the year 2025...

The Bureau of Labor Statistics (BLS) projects that the number of people over 55 years old in the workforce will rise to 32 million by the year 2025...

The number of employees who are over 55 years of age is growing faster than any other. Change is one thing that remains constant in the business en...

The number of employees who are over 55 years of age is growing faster than any other. Change is one thing that remains constant in the business en...

We've all spent time on teams: sport teams, volunteer groups, or the company softball league. Now, however, you are on a business team. That may be...

Seven deadly service statements... they sound ominous, don't they? Some of these statements may seem perfectly innocent on the surface, but more of...

This video is designed to help viewers overcome their uneasiness about waiting on people with disabilities and make them more perceptive to their n...