Human Resources

Having trouble getting a new program or initiative off the ground? Not sure how to get employee buy in? Is your company going through changes and y...

Workplace stress runs high all too often. Those of us who suffer from it know - it can be painful. The costs are emotional, physical, and financial...

With the advice presented in this multi-media product, you will learn to communicate your message effectively so that you prevent confusion, mistak...

Imagine yourself as more efficient, helpful and productive. You'd know exactly where to begin, what questions to ask - how to get the job done righ...

If you write well, you will often do well. It's that simple. But many of us haven't taken a writing course since high school or college. When we si...

Great telephone service doesn't have to be a thing of the past. Even with the advent of email and the internet, your customers still want to be abl...

Skills can be taught, but the right attitude is even more meaningful. This video, inspired by author and professional speaker Byrd Baggett, tells a...

Good common sense telephone techniques and old-fashion courtesy--especially in today's digital age--often define crucial business moments. Poor tel...

Make sure every customer is a satisfied customer with assistance from this hit video. In just minutes, your staff will learn superior customer serv...

Proven methods that can have a dramatic impact on the effectiveness of your organization's meetings. Advance preparation: Define specific goals ...

Customer service comes from the inside of an individual. It comes from the desire to provide good service to everyone - whether they are a customer...

"Positive attitude. Positive attitude. Positive attitude."...A worn-out anthem? Or is there really power behind a positive attitude? The Power of A...

Whether this is your first day as a supervisor or you've been on the job for years, "The New Supervisor: Skills for Success" will help you develop ...

Whether it's your first day as a supervisor or you're a seasoned veteran, this training program will make you even better at your job. You'll learn...

Do you want to ensure that the managers in your organization steer clear of the behaviors that destroy morale and productivity and lead to bitter, ...

Travel to Shelburne, Vermont and take an inside look at what makes the Vermont Teddy Bear Company one of the nation's most famous and successful co...

Be ready to anticipate the moment. Feel the goals and aspirations of your audience and make the presentation of your life! Divided into three secti...

The Bureau of Labor Statistics (BLS) projects that the number of people over 55 years old in the workforce will rise to 32 million by the year 2025...

The Bureau of Labor Statistics (BLS) projects that the number of people over 55 years old in the workforce will rise to 32 million by the year 2025...

The number of employees who are over 55 years of age is growing faster than any other. Change is one thing that remains constant in the business en...

The number of employees who are over 55 years of age is growing faster than any other. Change is one thing that remains constant in the business en...

We've all spent time on teams: sport teams, volunteer groups, or the company softball league. Now, however, you are on a business team. That may be...

Seven deadly service statements... they sound ominous, don't they? Some of these statements may seem perfectly innocent on the surface, but more of...

This video is designed to help viewers overcome their uneasiness about waiting on people with disabilities and make them more perceptive to their n...

Qualities of a great customer service representative are knowing the importance of high emotional intelligence and the training needed for a custom...

Employees have the legal right to perform their job without being subjected to workplace harassment. Sexual harassment occurs whenever unwelcome co...

The internet makes complaining easy - but comments and statistics are the roadmap to marketing and improvement. This video will show how a company ...

The average American works 9.2 hours a day. Though American work laws require all full-time employees to take a lunch break, only 1 in 3 workers ac...

There are many ways lying adversely affects the workplace. To get away with it, liars distort information. Learning the cues and clues to spot an e...

Understanding reasons employees seek revenge is important. It's important to also learn the dangers of revenge. One must learn how to handle though...

Most employers want to create a pleasant workplace. A work environment where employees are happy, respectful and excel to their fullest potential w...

A stereotype is a belief or generalization about a person or a group of persons that are often inaccurate, leading to prejudice and bigotry that ca...

Critical thinking, common sense and common courtesy may seem unrelated, but together they impact the quality of your life and the lives around you....

Peace of mind is a desirable natural condition and our mental health has a measurable impact on our physical health. The best investment we'll ever...

We all have the capacity to be a well cultivated critical thinker. The more we are aware of ourselves, the more likely our critical thinking will b...

We all have an impact on business, either as a customer or worker. 30% of human life is spent working. 70% of customers want a more personalized sh...

This program explains how confidence is essential in the workplace, how to determine if someone is confident or arrogant and how to interact with a...

Critical thinking, common sense and common courtesy are essential tools that will make your life and the lives around you more comfortable. Think f...

This program discusses the traits of a bully, how to handle a bully and how managers can eradicate bullying. Viewers will learn that while some bu...

As a first-time manager, you will discover it takes time to find your footing and know your direction. The best advice is to be patient with yourse...

From job description to job fulfillment, the process of interviewing job candidates and hiring the right one is a responsibility that takes skill a...

When your employee is at risk, your business is at risk. Organizations need to be one step ahead of the criminal wave. Americans are more worried...

A good manager knows disciplining employees is part of the job. A great manager knows the purpose of discipline is to correct behavior instead of ...

It's clear that employees who have fun on the job are more creative, make better decisions and get along with their coworkers. It is very importan...

Everyone has opinions and what's true is the opinions are theirs. What people think of you is really none of your business, so why get involved in ...

Many companies have done very little to create a workplace free of harassment and they pay a high price. The people who leave their jobs take thei...

Harassment and discrimination not only decrease productivity and lower morale, they are also forms of workplace abuse. The effects can be emotiona...

Most work assignments require employees to stay focused on tasks and goals, alert and accurate, productive and proactive and who are also ambitious...