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When The Phone Rings: Telephone Skills For Better Service

$169.00 - $299.00
SKU 4361-ENDVBUSTFU
Full Length 20 min

Great telephone service doesn't have to be a thing of the past. Even with the advent of email and the internet, your customers still want to be able to call sometimes and reach a live person. And how that call is handled still makes a huge difference to the success of your organization.

Those who answer the phones are speaking for everyone in the company. Make sure they have training. Teach the ABC's of telephone courtesy:

- Customer service etiquette
- Taking an accurate message
- Handling transfers and multiple lines
- Voice mail and leaving a message
- Problem calls.

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  • 4361-ENDVBUSTFU
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    Media Type
    DVD
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    - Additional metafields for 4361-ENDVBUSTFU -
    NS Key Value
    data Category-1 Human Resources
    data Category-2 Customer Service
    data CopyrightDate 2009
    data IsPurchasable 0
    data SalesforceID 01t46000001e1PAAAY
    specs Length 20
    options Edit-Version Standard
    options Language English
    options Length-Version Full Length
    options Media-Type DVD
    options Purchase-Type Buy
  • 4361-ENSCRESTFU
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    - Additional metafields for 4361-ENSCRESTFU -
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    data Category-1 Human Resources
    data Category-2 Customer Service
    data IsPurchasable 0
    data SalesforceID 01t46000001e1PCAAY
    specs Length 20
    options Edit-Version Standard
    options Language English
    options Length-Version Full Length
    options Media-Type SCORM
    options Purchase-Type Rental
  • 4361-ENSTRESTFU
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    data Category-1 Human Resources
    data Category-2 Customer Service
    data IsPurchasable 0
    data SalesforceID 01t46000001bYC5AAM
    specs Length 20
    options Edit-Version Standard
    options Language English
    options Length-Version Full Length
    options Media-Type Streaming
    options Purchase-Type Rental

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