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When The Phone Rings: Telephone Skills For Better Service

$169.00 - $299.00
SKU 4361-ENDVBUSTFU
Full Length 20 min

Great telephone service doesn't have to be a thing of the past. Even with the advent of email and the internet, your customers still want to be able to call sometimes and reach a live person. And how that call is handled still makes a huge difference to the success of your organization.

Those who answer the phones are speaking for everyone in the company. Make sure they have training. Teach the ABC's of telephone courtesy:

- Customer service etiquette
- Taking an accurate message
- Handling transfers and multiple lines
- Voice mail and leaving a message
- Problem calls.

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  • 4361-ENDVBUSTFU
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    Full Length
    Language
    English
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    - Additional metafields for 4361-ENDVBUSTFU -
    NS Key Value
    data Category-1 Human Resources
    data Category-2 Customer Service
    data CopyrightDate 2009
    data IsPurchasable 0
    data SalesforceID 01t46000001e1PAAAY
    specs Length 20
  • 4361-ENSCRESTFU
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    SCORM
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    Language
    English
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    - Additional metafields for 4361-ENSCRESTFU -
    NS Key Value
    data Category-1 Human Resources
    data Category-2 Customer Service
    data IsPurchasable 0
    data SalesforceID 01t46000001e1PCAAY
    specs Length 20
  • 4361-ENSTRESTFU
    Please call for details (800-311-1143)
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    Media Type
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    Full Length
    Language
    English
    Edit Version
    Standard
    - Additional metafields for 4361-ENSTRESTFU -
    NS Key Value
    data Category-1 Human Resources
    data Category-2 Customer Service
    data IsPurchasable 0
    data SalesforceID 01t46000001bYC5AAM
    specs Length 20

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