Skip to content

Think Like The Customer

$169.00 - $429.00
SKU 4174-ENDVBUSTFU
Full Length 20 min

Make sure every customer is a satisfied customer with assistance from this hit video. In just minutes, your staff will learn superior customer service techniques, including how to deal with - and win back - even the angriest customer. In this video, you and your staff will learn how to:

- Take responsibility for keeping customers happy
- Make customers feel good about buying from your organization
- Become a RESOURCE for your customers
- See customers in terms of their value to your organization over a lifetime
- Bend the rules when necessary
- Disappoint customers with tact and skill
- Find a solution even when you don't have the answer
- Handle foul-ups so that customers will continue to do business with you

Find the Right Version
  • 4174-ENDVBUSTFU Preview Video
    $429.00
    Purchase Type
    Buy
    Media Type
    DVD
    Length Version
    Full Length
    Language
    English
    Edit Version
    Standard
    - Additional metafields for 4174-ENDVBUSTFU -
    NS Key Value
    data Category-1 Human Resources
    data Category-2 Customer Service
    data CopyrightDate 2008
    data IsPurchasable 1
    data SalesforceID 01t46000001e15NAAQ
    data VimeoID 431915221
    specs Length 20
  • 4174-ENDVRESTFU
    Please call for details (800-311-1143)
    Purchase Type
    Rental
    Media Type
    DVD
    Length Version
    Full Length
    Language
    English
    Edit Version
    Standard
    - Additional metafields for 4174-ENDVRESTFU -
    NS Key Value
    data Category-1 Human Resources
    data Category-2 Customer Service
    data IsPurchasable 0
    data SalesforceID 01t46000001e15OAAQ
    specs Length 20
  • 4174-ENFDBUSTFU
    Please call for details (800-311-1143)
    Purchase Type
    Buy
    Media Type
    Flash Drive
    Length Version
    Full Length
    Language
    English
    Edit Version
    Standard
    - Additional metafields for 4174-ENFDBUSTFU -
    NS Key Value
    data Category-1 Human Resources
    data Category-2 Customer Service
    data IsPurchasable 0
    data SalesforceID 01t46000001e15PAAQ
    specs Length 20
  • 4174-ENFDRESTFU
    Please call for details (800-311-1143)
    Purchase Type
    Rental
    Media Type
    Flash Drive
    Length Version
    Full Length
    Language
    English
    Edit Version
    Standard
    - Additional metafields for 4174-ENFDRESTFU -
    NS Key Value
    data Category-1 Human Resources
    data Category-2 Customer Service
    data IsPurchasable 0
    data SalesforceID 01t46000001e15QAAQ
    specs Length 20
  • 4174-ENSCRESTFU
    Please call for details (800-311-1143)
    Purchase Type
    Rental
    Media Type
    SCORM
    Length Version
    Full Length
    Language
    English
    Edit Version
    Standard
    - Additional metafields for 4174-ENSCRESTFU -
    NS Key Value
    data Category-1 Human Resources
    data Category-2 Customer Service
    data IsPurchasable 0
    data SalesforceID 01t46000001e15SAAQ
    specs Length 20
  • 4174-ENSTRESTFU
    Please call for details (800-311-1143)
    Purchase Type
    Rental
    Media Type
    Streaming
    Length Version
    Full Length
    Language
    English
    Edit Version
    Standard
    - Additional metafields for 4174-ENSTRESTFU -
    NS Key Value
    data Category-1 Human Resources
    data Category-2 Customer Service
    data IsPurchasable 0
    data SalesforceID 01t46000001e15RAAQ
    specs Length 20

No results for matching versions. See all 6 Versions