The Power Of Customer Service
Customer service comes from the inside of an individual. It comes from the desire to provide good service to everyone - whether they are a customer, co-worker, friend or relation. Using the "three C's" of good customer service -- Concern, Communication, and Competence -- leading customer service expert Dr. Paul Timm brings to life the skills needed to enrich any customer service relationship. "To survive in the world's competitive market place we must treat customers like they are members of our family. A positive customer relationship is the key at any level of any organization," says Dr. Timm.