The Art of Common Sense & Critical Thinking: The Workplace
Available for MP4 video download by purchasing a corporate or single-site license.
We all have an impact on business, either as a customer or worker. 30% of human life is spent working. 70% of customers want a more personalized shopping experience. Mistreated employees take their talents to a competitor; mistreated customers take their business elsewhere. 7 out of 10 Americans think that civility has eroded. Inappropriate conduct should never be accepted as normal. It is time for customers and workers to rethink manners, service and the art of giving. This program examines the pet peeves of customers and employees and shows ways to develop a positive and civil workplace experience.
Topics include pet peeves of both customers and employees, common sense rules for both employers and employees, and ways to develop a positive and civil workplace.