Serving Customers With Disabilities
This video is designed to help viewers overcome their uneasiness about waiting on people with disabilities and make them more perceptive to their needs. This program offers a firsthand view of what offends, what doesn't, and what kind of help customers with disabilities will need. Four scenarios showing individuals with four different disabilities highlight ways viewers can effectively communicate with people who are disabled. The scenarios demonstrate how to communicate with someone who is blind, or in a wheelchair, or deaf, or who has cerebral palsy.