Excellence in Customer Service
Available for MP4 video download by purchasing a corporate or single-site license.
Successful phone conversations can be a challenge. First impressions and helpful follow-through are vital to keeping customers. This program contains useful phone tips with a quiz, positive phrases to use, and reminders such as "limit the time a caller is on hold." A proper example of a professional voicemail message is included. Being civil and professional on the phone ensures excellence in customer service!
Topics include useful phone tips when speaking with customers, phrases to use and avoid, and the best ways to communicate via voicemail, email and fax.