Customer Service Skills Required
Available for MP4 video download by purchasing a corporate or single-site license.
Qualities of a great customer service representative are knowing the importance of high emotional intelligence and the training needed for a customer service agent. It takes a very special individual to excel at customer service. The skilled individual is adaptable, articulate, attentive, caring, compassionate, confident, curious, flexible, friendly, goal-oriented, helpful, kind, motivated, patient, persuasive, a problem-solver and tenacious. Now for those who may not possess every quality, they can be learned and will serve you well throughout your career.
Topics include knowing the importance of emotional intelligence, the training needed to be a customer service agent, and the qualities one needs to possess to be a good customer service agent.