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Customer Service Skills Required

$99.00 - $2,895.00
SKU 5218-ENDVBUSTFU
Full Length 6 min

Available for MP4 video download by purchasing a corporate or single-site license.

Qualities of a great customer service representative are knowing the importance of high emotional intelligence and the training needed for a customer service agent. It takes a very special individual to excel at customer service. The skilled individual is adaptable, articulate, attentive, caring, compassionate, confident, curious, flexible, friendly, goal-oriented, helpful, kind, motivated, patient, persuasive, a problem-solver and tenacious. Now for those who may not possess every quality, they can be learned and will serve you well throughout your career.

Topics include knowing the importance of emotional intelligence, the training needed to be a customer service agent, and the qualities one needs to possess to be a good customer service agent.

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  • 5218-ENDVBUSTFU Preview Video
    $199.00
    Purchase Type
    Buy
    Media Type
    DVD
    Length Version
    Full Length
    Language
    English
    Edit Version
    Standard
    - Additional metafields for 5218-ENDVBUSTFU -
    NS Key Value
    data Category-1 Human Resources
    data Category-2 Customer Service
    data CopyrightDate 2019
    data IsPurchasable 1
    data SalesforceID 01t4p000004YiO3AAK
    data VimeoID 506317752
    specs Length 6
    options Edit-Version Standard
    options Language English
    options Length-Version Full Length
    options Media-Type DVD
    options Purchase-Type Buy
  • 5218-ENDVRESTFU
    30-Day Rental: $99.00
    Purchase Type
    Rental
    Media Type
    DVD
    Length Version
    Full Length
    Language
    English
    Edit Version
    Standard
    - Additional metafields for 5218-ENDVRESTFU -
    NS Key Value
    data Category-1 Human Resources
    data Category-2 Customer Service
    data CopyrightDate 2019
    data IsPurchasable 1
    data SalesforceID 01t4p000004YiO4AAK
    specs Length 6
    options Edit-Version Standard
    options Language English
    options Length-Version Full Length
    options Media-Type DVD
    options Purchase-Type Rental
  • 5218-ENFDBUSTFU
    $199.00
    Purchase Type
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    Media Type
    Flash Drive
    Length Version
    Full Length
    Language
    English
    Edit Version
    Standard
    - Additional metafields for 5218-ENFDBUSTFU -
    NS Key Value
    data Category-1 Human Resources
    data Category-2 Customer Service
    data CopyrightDate 2019
    data IsPurchasable 1
    data SalesforceID 01t4p000004YiO5AAK
    specs Length 6
    options Edit-Version Standard
    options Language English
    options Length-Version Full Length
    options Media-Type Flash Drive
    options Purchase-Type Buy
  • 5218-ENFDRESTFU
    30-Day Rental: $99.00
    Purchase Type
    Rental
    Media Type
    Flash Drive
    Length Version
    Full Length
    Language
    English
    Edit Version
    Standard
    - Additional metafields for 5218-ENFDRESTFU -
    NS Key Value
    data Category-1 Human Resources
    data Category-2 Customer Service
    data CopyrightDate 2019
    data IsPurchasable 1
    data SalesforceID 01t4p000004YiO6AAK
    specs Length 6
    options Edit-Version Standard
    options Language English
    options Length-Version Full Length
    options Media-Type Flash Drive
    options Purchase-Type Rental
  • 5218-ENCLBUSTFU
    Video Download (.mp4): $2,895.00
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    Corporate License
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    NS Key Value
    data Category-1 Human Resources
    data Category-2 Customer Service
    data CopyrightDate 2019
    data IsPurchasable 1
    data SalesforceID 01t4p000004YiO7AAK
    specs Length 6
    options Edit-Version Standard
    options Language English
    options Length-Version Full Length
    options Media-Type Corporate License
    options Purchase-Type Buy
  • 5218-ENSLBUSTFU
    Video Download (.mp4): $550.00
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    Media Type
    Single Site License
    Length Version
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    Language
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    - Additional metafields for 5218-ENSLBUSTFU -
    NS Key Value
    data Category-1 Human Resources
    data Category-2 Customer Service
    data CopyrightDate 2019
    data IsPurchasable 1
    data SalesforceID 01t4p000004YiO8AAK
    specs Length 6
    options Edit-Version Standard
    options Language English
    options Length-Version Full Length
    options Media-Type Single Site License
    options Purchase-Type Buy
  • 5218-ENSTRESTFU
    Please call for details (800-311-1143)
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    NS Key Value
    data Category-1 Human Resources
    data Category-2 Customer Service
    data CopyrightDate 2019
    data IsPurchasable 0
    data SalesforceID 01t4p000004YiOAAA0
    specs Length 6
    options Edit-Version Standard
    options Language English
    options Length-Version Full Length
    options Media-Type Streaming
    options Purchase-Type Rental
  • 5218-ENSCRESTFU
    Please call for details (800-311-1143)
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    Media Type
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    Language
    English
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    - Additional metafields for 5218-ENSCRESTFU -
    NS Key Value
    data Category-1 Human Resources
    data Category-2 Customer Service
    data CopyrightDate 2019
    data IsPurchasable 0
    data SalesforceID 01t4p000004YiOBAA0
    specs Length 6
    options Edit-Version Standard
    options Language English
    options Length-Version Full Length
    options Media-Type SCORM
    options Purchase-Type Rental

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