Customer Service How to Excel
Available for MP4 video download by purchasing a corporate or single-site license.
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The internet makes complaining easy - but comments and statistics are the roadmap to marketing and improvement. This video will show how a company can excel using great customer service and how to deliver top quality customer service. Statistically, consumers are engaged, informed, and have limited time to make purchases. Do not lose them due to poor customer service, poor telemarketing techniques, poor order processing or poor technical support. Every single person in your company should be caring for the customer in ways that exceed their expectations.
Topics include learning how easy the internet makes complaining, how companies can excel using great customer service and how to deliver top quality customer service.