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Customer Service Difficult Customers

$99.00 - $2,895.00
SKU 5216-ENDVBUSTFU
Full Length 6 min

Available for MP4 video download by purchasing a corporate or single-site license.

Complaints are the greatest source of learning. This video will show the actions and behaviors that could frustrate a customer and techniques to handle a perceived difficult customer. The best way to handle a difficult customer is to put the word "difficult" in perspective. A customer perceived as difficult may be more in the eyes of the customer service representative or company than the customer. Customers react to stress and disappointment in a variety of ways. They need someone with whom they can vent - someone who will provide a quick resolution. Businesses who understand how to handle difficult customers can reap huge rewards.

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  • 5216-ENDVBUSTFU Preview Video
    $199.00
    Purchase Type
    Buy
    Media Type
    DVD
    Length Version
    Full Length
    Language
    English
    Edit Version
    Standard
    - Additional metafields for 5216-ENDVBUSTFU -
    NS Key Value
    data Category-1 Human Resources
    data Category-2 Customer Service
    data CopyrightDate 2019
    data IsPurchasable 1
    data SalesforceID 01t4p000004YiNlAAK
    data VimeoID 506316907
    specs Length 6
    options Edit-Version Standard
    options Language English
    options Length-Version Full Length
    options Media-Type DVD
    options Purchase-Type Buy
  • 5216-ENDVRESTFU
    30-Day Rental: $99.00
    Purchase Type
    Rental
    Media Type
    DVD
    Length Version
    Full Length
    Language
    English
    Edit Version
    Standard
    - Additional metafields for 5216-ENDVRESTFU -
    NS Key Value
    data Category-1 Human Resources
    data Category-2 Customer Service
    data CopyrightDate 2019
    data IsPurchasable 1
    data SalesforceID 01t4p000004YiNmAAK
    specs Length 6
    options Edit-Version Standard
    options Language English
    options Length-Version Full Length
    options Media-Type DVD
    options Purchase-Type Rental
  • 5216-ENFDBUSTFU
    $199.00
    Purchase Type
    Buy
    Media Type
    Flash Drive
    Length Version
    Full Length
    Language
    English
    Edit Version
    Standard
    - Additional metafields for 5216-ENFDBUSTFU -
    NS Key Value
    data Category-1 Human Resources
    data Category-2 Customer Service
    data CopyrightDate 2019
    data IsPurchasable 1
    data SalesforceID 01t4p000004YiNnAAK
    specs Length 6
    options Edit-Version Standard
    options Language English
    options Length-Version Full Length
    options Media-Type Flash Drive
    options Purchase-Type Buy
  • 5216-ENFDRESTFU
    30-Day Rental: $99.00
    Purchase Type
    Rental
    Media Type
    Flash Drive
    Length Version
    Full Length
    Language
    English
    Edit Version
    Standard
    - Additional metafields for 5216-ENFDRESTFU -
    NS Key Value
    data Category-1 Human Resources
    data Category-2 Customer Service
    data CopyrightDate 2019
    data IsPurchasable 1
    data SalesforceID 01t4p000004YiNoAAK
    specs Length 6
    options Edit-Version Standard
    options Language English
    options Length-Version Full Length
    options Media-Type Flash Drive
    options Purchase-Type Rental
  • 5216-ENCLBUSTFU
    Video Download (.mp4): $2,895.00
    Purchase Type
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    Media Type
    Corporate License
    Length Version
    Full Length
    Language
    English
    Edit Version
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    - Additional metafields for 5216-ENCLBUSTFU -
    NS Key Value
    data Category-1 Human Resources
    data Category-2 Customer Service
    data CopyrightDate 2019
    data IsPurchasable 1
    data SalesforceID 01t4p000004YiNpAAK
    specs Length 6
    options Edit-Version Standard
    options Language English
    options Length-Version Full Length
    options Media-Type Corporate License
    options Purchase-Type Buy
  • 5216-ENSLBUSTFU
    Video Download (.mp4): $550.00
    Purchase Type
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    Media Type
    Single Site License
    Length Version
    Full Length
    Language
    English
    Edit Version
    Standard
    - Additional metafields for 5216-ENSLBUSTFU -
    NS Key Value
    data Category-1 Human Resources
    data Category-2 Customer Service
    data CopyrightDate 2019
    data IsPurchasable 1
    data SalesforceID 01t4p000004YiNqAAK
    specs Length 6
    options Edit-Version Standard
    options Language English
    options Length-Version Full Length
    options Media-Type Single Site License
    options Purchase-Type Buy
  • 5216-ENSTRESTFU
    Please call for details (800-311-1143)
    Purchase Type
    Rental
    Media Type
    Streaming
    Length Version
    Full Length
    Language
    English
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    - Additional metafields for 5216-ENSTRESTFU -
    NS Key Value
    data Category-1 Human Resources
    data Category-2 Customer Service
    data CopyrightDate 2019
    data IsPurchasable 0
    data SalesforceID 01t4p000004YiNsAAK
    specs Length 6
    options Edit-Version Standard
    options Language English
    options Length-Version Full Length
    options Media-Type Streaming
    options Purchase-Type Rental
  • 5216-ENSCRESTFU
    Please call for details (800-311-1143)
    Purchase Type
    Rental
    Media Type
    SCORM
    Length Version
    Full Length
    Language
    English
    Edit Version
    Standard
    - Additional metafields for 5216-ENSCRESTFU -
    NS Key Value
    data Category-1 Human Resources
    data Category-2 Customer Service
    data CopyrightDate 2019
    data IsPurchasable 0
    data SalesforceID 01t4p000004YiNtAAK
    specs Length 6
    options Edit-Version Standard
    options Language English
    options Length-Version Full Length
    options Media-Type SCORM
    options Purchase-Type Rental

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