Customer Service Communication
Available for MP4 video download by purchasing a corporate or single-site license.
In order to communicate effectively, it is important to prepare your mindset before taking a call. This video will show how to employ good phone techniques and learn the key to great customer service. Every person that walks into your store or contacts you by phone or online is entitled to your respect, your assistance, and your attention - yet 89% of shoppers have stopped buying from online stores after they experienced poor customer service. This is a lost opportunity because great customer service translates into more sales and repeat customers. This video will show how better customer communication can increase sales and keep customers.