Available for MP4 video download by purchasing a corporate or single-site license.
This program discusses the art of effective communication, what leads to conflict and the power of actions and words. One of the most difficult skills to acquire is the art of effective communication. Words create impressions, images and expectations. They influence how we think. Words can inform, words can hurt and words can reassure. Poorly-chosen words can hamper enthusiasm and affect self-esteem. Well-chosen words can motivate and encourage thinking and creativity. What you write and what you say can have a lasting impression on others.