Customer Service

Make sure every customer is a satisfied customer with assistance from this hit video. In just minutes, your staff will learn superior customer serv...

Customer service comes from the inside of an individual. It comes from the desire to provide good service to everyone - whether they are a customer...

Seven deadly service statements... they sound ominous, don't they? Some of these statements may seem perfectly innocent on the surface, but more of...

Great telephone service doesn't have to be a thing of the past. Even with the advent of email and the internet, your customers still want to be abl...

Customer service and hospitality: the two go hand-in-hand. Customer service is everyone's job at the hotel, not just the Front Desk. This program o...

Skills can be taught, but the right attitude is even more meaningful. This video, inspired by author and professional speaker Byrd Baggett, tells a...

Qualities of a great customer service representative are knowing the importance of high emotional intelligence and the training needed for a custom...

The internet makes complaining easy - but comments and statistics are the roadmap to marketing and improvement. This video will show how a company ...

In order to communicate effectively, it is important to prepare your mindset before taking a call. This video will show how to employ good phone te...

Successful phone conversations can be a challenge. First impressions and helpful follow-through are vital to keeping customers. This program contai...

Complaints are the greatest source of learning. This video will show the actions and behaviors that could frustrate a customer and techniques to ha...