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Every owner of this type of equipment does some maintenance or repair work on their machine. They are faced with the same safety hazards as the ful...

This video was produced to help operators understand the importance of a thorough daily walk-around inspection. Topics include: - Important things ...

The scenes in this video have been carefully selected to support the safe operation message. Footage of actual accidents occurring with excavators ...

A positive, energized workplace doesn't happen automatically. It takes good managers who know how to inspire, nurture, challenge, and recognize emp...

In order to communicate effectively, it is important to prepare your mindset before taking a call. This video will show how to employ good phone te...

Complaints are the greatest source of learning. This video will show the actions and behaviors that could frustrate a customer and techniques to ha...

The internet makes complaining easy - but comments and statistics are the roadmap to marketing and improvement. This video will show how a company ...

Customer service and hospitality: the two go hand-in-hand. Customer service is everyone's job at the hotel, not just the Front Desk. This program o...

Qualities of a great customer service representative are knowing the importance of high emotional intelligence and the training needed for a custom...

When your employee is at risk, your business is at risk. Organizations need to be one step ahead of the criminal wave. Americans are more worried...

Dangerous goods, restricted articles, hazardous materials... They are all different names for the same thing: items that may endanger the safety of...

These days, it seems as if we all know someone who suffers from a food allergy or are coping with one ourselves. According to the CDC, food allergi...

Substance abuse is a huge, worldwide problem. In the United States alone there are over 5 million binge drinkers, 17 million illegal drug users and...

Supervisors need to respect a worker's private life. But what if a worker had too much to drink one night? Or another worker smoked some dope over ...

Hazardous materials are a part of many work situations. They can be found in many different types of facilities and on many job sites, from manufac...

Driving a delivery truck safely has its hazards, but being informed about certain aspects of the job will help keep you safe. The material covered ...

The National Centers for Disease Control (CDC) has labeled the maltreatment of children as a "substantial public health problem." The first step in...

A good manager knows disciplining employees is part of the job. A great manager knows the purpose of discipline is to correct behavior instead of ...

This program is a microlearning. A microlearning is typically 1-2 minutes in length and quickly conveys information about a specific topic or subse...

The NHTSA defines "distracted drivers" as those who engage in any activity that could divert a person’s attention away from the primary task of dri...