Think Like The Customer
$169.00 - $429.00
SKU 4174-ENDVBUSTFU
Full Length 20 min
Related Categories
Make sure every customer is a satisfied customer with assistance from this hit video. In just minutes, your staff will learn superior customer service techniques, including how to deal with - and win back - even the angriest customer. In this video, you and your staff will learn how to:
- Take responsibility for keeping customers happy
- Make customers feel good about buying from your organization
- Become a RESOURCE for your customers
- See customers in terms of their value to your organization over a lifetime
- Bend the rules when necessary
- Disappoint customers with tact and skill
- Find a solution even when you don't have the answer
- Handle foul-ups so that customers will continue to do business with you