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Listening Under Pressure

$169.00 - $299.00
SKU 4868-ENDVBUSTFU
Full Length 14 min

In this training video, you'll learn the right and wrong ways to handle customer service challenges. See how three specific listening skills can soothe problem customers; help you get the information you need to solve their problems; and keep your focus in spite of interruptions.

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  • 4868-ENDVBUSTFU Preview Video
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    English
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    - Additional metafields for 4868-ENDVBUSTFU -
    NS Key Value
    data Category-1 Human Resources
    data CopyrightDate 2007
    data IsPurchasable 0
    data SalesforceID 01t46000001qHOCAA2
    data VimeoID 418046717
    specs Length 14
  • 4868-ENSCRESTFU
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    SCORM
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    - Additional metafields for 4868-ENSCRESTFU -
    NS Key Value
    data Category-1 Human Resources
    data IsPurchasable 0
    data SalesforceID 01t46000001qHODAA2
    specs Length 14
  • 4868-ENSTRESTFU
    Please call for details (800-311-1143)
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    Language
    English
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    - Additional metafields for 4868-ENSTRESTFU -
    NS Key Value
    data Category-1 Human Resources
    data IsPurchasable 0
    data SalesforceID 01t46000001bYB0AAM
    specs Length 14

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