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Customer Service: Telephone Connection

$169.00 - $299.00
SKU 4332-ENDVBUSTFU
Full Length 17 min

Your voice, responsiveness, and product knowledge are the only tools you have to convey the right impression and build customer loyalty over the telephone. This program reviews the following:

- The customer part of telephone customer service:
          - The greeting
          - Listening skills
          - Telephone courtesy
- The service part of telephone customer service:
          - Product and system knowledge
          - Complaints
          - Problem-solving

This video portrays traditional and nontraditional customer service roles, ranging from a mail order company to a medical setting, from a corporate admin to a warehouse supervisor. These different scenes show that everyone in the organization has customers, even if they are your internal customer coworkers.

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  • 4332-ENDVBUSTFU Preview Video
    Please call for details (800-311-1143)
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    Media Type
    DVD
    Length Version
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    Language
    English
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    - Additional metafields for 4332-ENDVBUSTFU -
    NS Key Value
    data Category-1 Human Resources
    data Category-2 Customer Service
    data CopyrightDate 2013
    data IsPurchasable 0
    data SalesforceID 01t46000001e1NoAAI
    data VimeoID 431922477
    specs Length 17
    options Edit-Version Standard
    options Language English
    options Length-Version Full Length
    options Media-Type DVD
    options Purchase-Type Buy
  • 4332-ENSCRESTFU
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    SCORM
    Length Version
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    Language
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    Edit Version
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    - Additional metafields for 4332-ENSCRESTFU -
    NS Key Value
    data Category-1 Human Resources
    data Category-2 Customer Service
    data IsPurchasable 0
    data SalesforceID 01t46000001e1NsAAI
    specs Length 17
    options Edit-Version Standard
    options Language English
    options Length-Version Full Length
    options Media-Type SCORM
    options Purchase-Type Rental
  • 4332-ENSTRESTFU
    Please call for details (800-311-1143)
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    Streaming
    Length Version
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    Language
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    Edit Version
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    - Additional metafields for 4332-ENSTRESTFU -
    NS Key Value
    data Category-1 Human Resources
    data Category-2 Customer Service
    data IsPurchasable 0
    data SalesforceID 01t46000001bYBpAAM
    specs Length 17
    options Edit-Version Standard
    options Language English
    options Length-Version Full Length
    options Media-Type Streaming
    options Purchase-Type Rental
  • 4332-SPDVBUSTFU
    Please call for details (800-311-1143)
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    Language
    Spanish
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    - Additional metafields for 4332-SPDVBUSTFU -
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    data Category-1 Human Resources
    data Category-2 Customer Service
    data IsPurchasable 0
    data SalesforceID 01t46000001e1NqAAI
    specs Length 17
    options Edit-Version Standard
    options Language Spanish
    options Length-Version Full Length
    options Media-Type DVD
    options Purchase-Type Buy

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