Customer Service: Telephone Connection
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Your voice, responsiveness, and product knowledge are the only tools you have to convey the right impression and build customer loyalty over the telephone. This program reviews the following:
- The customer part of telephone customer service:
- The greeting
- Listening skills
- Telephone courtesy
- The service part of telephone customer service:
- Product and system knowledge
- Complaints
- Problem-solving
This video portrays traditional and nontraditional customer service roles, ranging from a mail order company to a medical setting, from a corporate admin to a warehouse supervisor. These different scenes show that everyone in the organization has customers, even if they are your internal customer coworkers.