Customer Service: Telephone Connection
Your voice, responsiveness, and product knowledge are the only tools you have to convey the right impression and build customer loyalty over the telephone. This program reviews the following:
- The customer part of telephone customer service:
- The greeting
- Listening skills
- Telephone courtesy
- The service part of telephone customer service:
- Product and system knowledge
- Complaints
- Problem-solving
This video portrays traditional and nontraditional customer service roles, ranging from a mail order company to a medical setting, from a corporate admin to a warehouse supervisor. These different scenes show that everyone in the organization has customers, even if they are your internal customer coworkers.