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Customer Service: Telephone Connection

$169.00 - $299.00
SKU 4332-ENDVBUSTFU
Full Length 17 min

Your voice, responsiveness, and product knowledge are the only tools you have to convey the right impression and build customer loyalty over the telephone. This program reviews the following:

- The customer part of telephone customer service:
          - The greeting
          - Listening skills
          - Telephone courtesy
- The service part of telephone customer service:
          - Product and system knowledge
          - Complaints
          - Problem-solving

This video portrays traditional and nontraditional customer service roles, ranging from a mail order company to a medical setting, from a corporate admin to a warehouse supervisor. These different scenes show that everyone in the organization has customers, even if they are your internal customer coworkers.

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  • 4332-ENDVBUSTFU Preview Video
    Please call for details (800-311-1143)
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    - Additional metafields for 4332-ENDVBUSTFU -
    NS Key Value
    data Category-1 Human Resources
    data Category-2 Customer Service
    data CopyrightDate 2013
    data IsPurchasable 0
    data SalesforceID 01t46000001e1NoAAI
    data VimeoID 431922477
    specs Length 17
  • 4332-ENSCRESTFU
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    - Additional metafields for 4332-ENSCRESTFU -
    NS Key Value
    data Category-1 Human Resources
    data Category-2 Customer Service
    data IsPurchasable 0
    data SalesforceID 01t46000001e1NsAAI
    specs Length 17
  • 4332-ENSTRESTFU
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    data Category-1 Human Resources
    data Category-2 Customer Service
    data IsPurchasable 0
    data SalesforceID 01t46000001bYBpAAM
    specs Length 17
  • 4332-SPDVBUSTFU
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    data Category-1 Human Resources
    data Category-2 Customer Service
    data IsPurchasable 0
    data SalesforceID 01t46000001e1NqAAI
    specs Length 17

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