Conflicts In The Workplace
$169.00 - $299.00
SKU 4334-ENDVBUSTFU
Full Length 17 min
Conflict becomes destructive when anger, jealousy, and other strong emotions turn the focus away from problem solving and toward personal attacks. Destructive conflict can ruin relationships among workers, interfere with productivity, destroy teamwork, and contribute to employee absenteeism and turnover. Learn these solutions with this program:
- Responding with empathy
- Active listening
- Setting a limit
- Finding something to agree with
- Using "I" language instead of "you" language
- Disengaging to cool off
- Appealing to mutual self-interest
- Attacking the problem, not the person
Study Guide comes with purchase of the program; additional copies can be ordered.